TERMS AND CONDITIONS

Terms and Conditions

Massage Chair Warranties

Massage Chairs Direct

Warranties

Massage Chair Direct Products

12-month warranty on electronics.

Warranty does not cover general wear and tear during high usage.

Warranty is not transferable between parties and is only valid to the original purchaser.

Proof of original purchase must be provided.

Massage Chairs Direct

Warranty Labour

Labor at our factory is free of charge during the warranty period as well as parts. The customer is responsible for shipping warranted products to our premises at their expense. Customers may elect to have replacement parts shipped to them when applicable in lieu of labor at the factory.

Massage Chairs Direct

Warranty Disclaimers

The warranty is deemed void if the massage chair has been misused, altered, or left exposed to the elements of weather. For the massage chairs ensure that the weight restriction limits are adhered to.

Should weight limitations be exceeded this may result in damage to airbags, rollers, and motors which will not be covered under warranty.

Liabilities

MASSAGE CHAIRS DIRECT and any of its subsidiaries and/or associates shall not be held responsible for any misuse of the products by the customer. MASSAGE CHAIRS DIRECT shall not be held liable for any damage and/or injury caused by customer misuse of the product.

MASSAGE CHAIRS DIRECTS and any of its subsidiaries and/or associates do not provide medical guidance or diagnosis. It is always recommended that you contact your physician for advice.

 

Policies

Returns

We do not accept returns. Hence, we strongly encourage you to consider carefully before placing your order with us. Visit one of our nearest showrooms to demo the product first.

If the item you have received is damaged upon receipt or is faulty, please contact us at [email protected] with your Order ID/Invoice Number for assistance.

Cancellations

We will accept cancellation at no charge as long as we have acknowledged receipt of your request (via email) before your order is shipped or dispatched.

Once your order is shipped or dispatched, we will impose a 30% fee (based on merchandise value of the product returned) to cover admin costs, handling, etc. The delivery charge will be for the purchaser’s account. Any remaining amount of your payment for the product (after deducting the 30% fee+ Freight costs)will be refunded to you either via EFT after we receive the returned product.

The mode of refund will be determined by us, but as much as possible, we will try to refund through the same mode you have used for your payment.

To request a cancellation, please email [email protected] with your Order ID/Invoice no. and contact number so we may attend to your request promptly.

Shipping Disclaimer

Once the product has been ordered and has been dispatched from our warehouse the risk/responsibility and insurance fall onto the client/purchaser and freight company. Should the product be damaged in transit we will not be held responsible.

The client should address any problems or damages caused directly with the freight company, which he has contracted to do the delivery. This does not apply should the client contract our company to deliver, install or set up.

PLEASE NOTE:

ANY CASH DEPOSITS payments will require an added 3.5%  bank surcharge to be added to the total amount.

We hope this information has been helpful. If you should have any further questions, don’t hesitate to call us at 072 728 8284 or email us at: [email protected]

Sauna Warranty

Infrared sauna

Warranty – Saunas

12 Month Limited warranty on the unit. 
60 Month Limited warranty on the Infrared emitters
Terms and conditions of Massage Chairs Direct Sauna products are as follows:

  1. The Sauna provides a 12-month warranty on wood components against defective material and/or workmanship of cabinetry. Since the wood used in our infrared saunas has been kiln-dried, a certain amount of expansion and contraction occurs in the wood within a sauna environment. This may result in minor cracks, which is considered normal and not covered under warranty.
  2. We provide a 60-month warranty on heating elements and electrical components. 
  3. Warranty is not transferable between parties and is only valid to the original purchaser.

4. Proof of original purchase must be provided.

 

5. Wear and tear of the unit is not covered by Massage Chairs Direct and any of it’s subsidiaries and/or associates.  As this is a DIY kit, the upkeep of the unit, maintaining, cleaning and general repairs (i.e changing Bulbs etc ) will be the responsibily of the customer.The onus is on the client to keep the unit clean and in good working order at all times . General wear and tear of everyday use will not be covered under warranty.

Warranty Labour

Massage Chairs Direct will perform all labour at our factory free of charge during the warranty period. The customer is responsible for shipping warranted product to Massage Chairs Direct at their expense. Customer may elect to have replacement parts shipped to them when applicable in lieu of labour at the factory.

Warranty Disclaimers

The warranty is deemed void if the sauna has been misused, altered or left exposed to the elements of weather.

Inversion Table Warranty

Inversion table

Pro star Inversion therapy

Get your Happy Back

12 Month Manufactures Warranty

 We offer a 7-day return guarantee (from the date item is received) The customer is responsible for the cost of shipping the
product back to Nutec Machinery unless the product is defective, in which case Nutec must be given the opportunity to offer
warranty service or replace the product.

Indemnification

Not all health and fitness programs/products are suitable for everyone and this or any product may result in injury. Consult your doctor before utilizing this or any health or fitness related program or product. We provide information on the site for informational purposes only. It is not meant as a substitute for the advice of a doctor or other health care professional. You should not use the information available on or through the website for diagnosing or treating a medical condition. You should carefully read all product instructions prior to use.

Contact Information

Information

Nutec Machinery T/A Massage Chairs Direct

Address

13 Killarney Gardens Unit 4 Killarney Gardens 7441 Cape Town South Africa

Email

[email protected]

Phone

021-5562413

Business Hours

Monday-Thursday: 8am to 4pm

Friday: 8am to 3pm

Saturday & Sunday: Closed

Support 24/7 Mon - Fri

Contact Us

MASSAGE CHAIRS DIRECT

Luxury Living Redefined

Unit 4

13 Killarney Avenue, 

Killarney Gardens

7441

Monday – Thursday: 08:00 am – 17:00 pm
Friday: 08:00am – 15:30pm
Saturday: Closed
Sunday: Closed
Public Holidays: Closed
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